Call Recording & Reporting


Call Recording and Reporting

“Your call is being recorded for training and quality purposes.” It’s a statement we’re all used to hearing when we ring up an organisation.

Just like yours, there are thousands of businesses out there, who need to record calls for training, quality and compliance purposes. And what’s more, they need powerful data that shows how their calls are being handled – and how effective their operation is.

Are you meeting your customer’s needs? Are your people as effective as they can be? Is your outbound campaign working? How are your customers responding to your products? What are your customers saying?

These are very common questions you’re probably eager to find answers to. This is where call recording and reporting becomes a critical weapon for any organisation to have in its armoury – and it’s something we specialise in at Nowcomm.

We’ll work with your business to establish what you need to know, and why you need to know it.

Call recording solutions are a highly effective way to review calls and store them – you can listen to the quality of a call, identify the training and development needs of your people, ascertain what your customers are saying, settle disputes if you need to, and spot problematic calls.

Call reporting gives you 100% control of how you do things, allowing you to optimise your business. With powerful insights into things like call volumes, call duration, call abandonment rates, call patterns you’re able to right-size your operation to meet your customer’s needs.

We offer useful and effective call recording and reporting solutions that are easy to install, easy to use, scalable and competitively priced.

5 Reasons To Talk To Us

  1. We’re fanatical about your success. If your business thrives – we thrive, it’s as simple as that! But don’t take our word for it – speak to any of our satisfied customers.
  2. Our core business is technology solutions, and collectively we offer you over 75 years’ experience, so rest assured we know what we’re doing.
  3. We’re a UK based technology company with global reach via our state-of-the-art 24/7/365 network operations centre – serving over 20 countries. So, when your business needs us, we’re here for you.
  4. We’re the proud owners of three, coveted Cisco accreditations, namely: ‘Cisco Gold Partner’, ‘Cisco Master Cloud and Managed Services Partner’ and ‘Cisco Master Collaboration Partner’. Only five other UK companies simultaneously hold these accreditations.
  5. Our solutions are bespoke. In our world, there’s no ‘one size fits all’ solution to your technology needs, it begins with you.